With AutoPal Software, “You're Not Alone When Giving a Loan!”®
| Q. | What is AutoPal Software? |
| A. | AutoPal Software is a simple to use, web-based loan servicing software system designed with the needs of your lending company in mind. AutoPal Software's robust tools will streamline the workflow, organize and categorize each loan, to help maximize your company's bottom line. Origination, Servicing, Collections, & Reporting; AutoPal Loan Servicing Software is with you every step of the way. |
| Q. | What sets AutoPal Software apart from the competition? |
| A. | AutoPal Software is different from other systems in many ways. The most important is that with AutoPal Software, the system doesn't hide things from you. You can see exactly where the money is and how the numbers are calculated. AutoPal Software also offers a wide variety of features that will save you time and ultimately replace employees. These features include: a custom website, online payments integration, automatic email system, QuickBooks integration, billing system, automated phone call integration, system defaults, totally customizable permissions, and much more. |
| Q. | What method does AutoPal Software use to calculate payments and amortization? |
| A. | AutoPal Software offers a wide variety of calculation options to fit the needs of any industry that gives loans. You can choose whether your interest is calculated based on a 360, 364, or 365 day year based on payment frequency. You can choose to have interest come due based on the payment period length, or on the number of days since the last transaction. AutoPal Software lets you base your payment calculation on payments made at either the beginning or end of the payment period. You can use AutoPal Software for simple interest, rule of 78's, or lease. You can also give lines of credit and flooring loans. |
| Q. | Is AutoPal Software user-friendly? |
| A. | Yes, AutoPal Software is very user-friendly. The combination of advanced tools with a well-thought-out interface makes finding the information you need fast and easy. Plus, AutoPal Software provides helpful mouse-over pop-ups, instructional articles, and training videos to walk you through each feature step-by-step. |
| Q. | Is AutoPal Software compatible with Credit Bureau reporting? |
| A. | Yes, AutoPal Software makes it easy to report each borrowers loan status to Equifax, Transunion and Experian through a state-of-the-art integration with Credit Manager. Simple and accurate report to the bureaus each month in a fraction of the time of the other guys. This powerful tool will reward borrowers for making payment on time and add pressure to delinquent borrowers. |
| Q. | Is AutoPal Software compatible with QuickBooks? |
| A. | Yes, AutoPal Software's Two-Way Connect QuickBooks integration tool is the perfect example of how much AutoPal Software values attention to detail. For example, this integration will; post payments, post charges, create invoices, track discount income, remove reversed payments, remove reversed charges, create funding checks, create customers, create loan notes receivable, etc. This integration can take the place of an employee, and will definitely save your lending company both time and money. Unlike most systems, where you have to record transactions and then either use an inferior general ledger, or transfer the data manually to a better ledger, our QuickBooks integration will sync with your QuickBooks as often as you like. Up to once a minute. |
| Q. | How does AutoPal Software help me make better decisions? |
| A. | AutoPal Software helps lenders make better servicing and collection decision by providing an easy-to-use layout, robust tools, and insuring accurate live data is available when you need it through a myriad of standard and custom reports. This can be done an a single loan, group of loans, portfolio, or source company. |
| Q. | Does AutoPal Software provide any training? |
| A. | Yes, upon initial activation with AutoPal Software, an in-house account manager is assigned to your company account to insure that your needs are being met, help with third party vender integrations, customize company settings, perform trainings and much more. Plus, AutoPal Software provides all kinds of self-help tools throughout the software, including; mouse-over quick helps, training articles, and how-to videos. |
| Q. | Can I attach documents to each borrower's account within AutoPal Software? |
| A. | Yes. You can use AutoPal Software for document storage and document management. The best place to keep your loan documents is inside of the account to which they apply. Upload and store as many document as you want in each loan account and then simply download them to your computer when needed. |
| Q. | Is AutoPal Software secure? |
| A. | Yes, AutoPal Software utilizes a secure socket layer (SSL), 256-bit encryption of critical information, and redundant backups of all your data to make sure your files are safe, secure, and will never be lost. AutoPal software was programmed with security in mind, all URL's inside of AutoPal are encoded before being displayed in the browser, variables names and databases are never referenced by name to prevent data mining and SQL injection and sensitive information is not fully displayed. AutoPal also offers fully-customizable access so that you can ensure that each employee only sees what he or she needs to see. In short, AutoPal Software gives you the same security as a commercial bank. |
| Q. | Can my customers make online payments through AutoPal Software? |
| A. | Yes, you can grant each of your borrower's access to log-in to their online account through your AutoPal Software integrated website. Here, your borrower's can make online payment with a debit card or checking account. Plus, you can set up your borrower's for recurring payments on the frequency of your choice. You can also have payments attempt to process once, or once a day for up to five days. Or, attempt to process the payment through more than one payment method. |
| Q. | Can AutoPal Software create custom documents? |
| A. | Yes. AutoPal offers online training videos and articles with step-by-step instructions. You can also contact customer support to get help from one of our experts. |
| Q. | Can I save my customers documents in AutoPal? |
| A. | Yes. You can use AutoPal Software for document storage and document management. The best place to keep your loan documents is inside of the account to which they apply. Upload and store as many document as you want in each loan account and then simply download them to your computer when needed. |
| Q. | Can AutoPal create custom documents? |
| A. | Yes. AutoPal Software contains a forms creation tool, similar to other word processors, which will allow you to create custom documents. The creation tool includes variables that, once entered into forms, will merge information from the individual accounts for which the form is being printed. This means that the form can be created once and then a custom version printed for any loan. |
| Q. | Why should I make the switch to AutoPal Software? |
| A. | Because AutoPal Software specializes in streamline and organizing the lending process. We understand what lenders need and have designed our loan servicing software to meet those needs in an easy to understand format. Because our software is web-based, you can manage your lending company at home, at the office or on vacation. We also offer unlimited; users, workstation access, and customized employee access. Your borrowers can also view their account online, make payment, or update personal info. Plus, because our standard license agreement is month-to-month, we believe this has required us to stay focused on providing the best loan servicing software on the market. With AutoPal Software, "You're Not Alone When Giving a Loan". |
| Q. | How do I become an AutoPal Software partner? |
| A. | Signing up with AutoPal Software is easy. Simply click the Buy Now or Purchase button at any time. Our activation wizard will walk you step-by-step through the process. Want to talk to a real person? Call (888) 725-4495 and ask to speak with an activation representative. |